Job Title
Senior AWS Connect Developer
Employer/Client
End client - US Government Organization
Salary Offered (Per year/Per Hour)
$60/Hr
1099 or C2C
Location
Remote, Should be physically located anywhere in the USA
A public trust security check required - US government project
Work Authorization
No visa sponsorship is available
Must have a work permit (EAD or Green card)
Education
- Typically requires a BS degree and 8 years of prior relevant experience or a Masters with 6 years of prior relevant experience.
- Must be able to obtain a Public Trust
Job Description
AWS Connect Administration, AWS Connect Developer Experience, Working knowledge of WebRTC & SIP, AWS Connect Testing
- Design, develop, and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
- Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
- Support and enhance existing processes based on new requirements or upgrades
- Facilitate requirements gathering, review, and document requirements
- Design and develop solutions within the ServiceNow environment
Skills Requirements
Basic Skills:
- Bachelor’s Degree in Computer Science, Mathematics, Engineering, or a related field
- 7 years of experience working with large enterprise framework
- 7 years of hands-on experience working with AWS Cloud platform
- 3 years of hands-on experience working with Amazon Connect Contact Center Service
- 3 years of experience using Node.js, Python, or Java for development
- 3 years of experience in designing call routing & messaging
- 2 years of experience testing AWS Connect call flows and integrations
Required Skills:
- Solid AWS Cloud experience
- AWS Connect Developer experience, specifically with Call Flows, Lex, Lambda
- Management Information development with AWS data services
- Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
- Experience with process flow documentation creation.
- Strong interpersonal, verbal, and written communication skills.
Desired Skills:
- Adept at working independently, but also in a team environment
- Demonstrated experience delivering technology solutions in a fast-paced, deadline-driven enterprise environment
- Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
- Prior Federal government experience
- Self-starter, highly motivated individual who adapts to a dynamic work environment
- Strong attention to detail with an ability to operate effectively across multiple priorities
- Experience building custom Contact Control Panel
- Experience building custom Contact Control Panel
How to Apply
Send your resume to contact@am22tech.com and we will contact you.
Do include your LinkedIn profile link in the resume.
JobCode: OSOHE-4155