B1/B2 renewal using dropbox

Hi there!

Hope you all are safe and sound.

I have a question about visitor visa renewal for my parents in India. They are eligible for dropbox. I have paid the fees as well. Yet when I go to next page it is asking me to schedule OFC appointment. And I don’t see Ahmedabad drop-off location there. I only see consulate/embassy locations.

If someone has anyone recently gone through dropbox renewal, can you please shed some light? I understand that in-person interviews are suspended but I assumed dropbox is on-going.

Thank you fro your time.

Dropbox also needs an appointment.

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Do you have any idea, ballpark how long they take to process the visa in canada?
They received my documents 3 weeks ago and there is still 0 movement.