This is Kris. Thank you for providing detailed explanation on the steps. I followed the above instructions (Option 1) and I was able to download the soft copy of my clearance certificate from FBI site.
However, though I had requested for a hardcopy, I did not receive it yet. If it takes longer is there a way to follow up?
Is it okay if I submit the printed copy that I downloaded from FBI certificate for Canada Immigration ? or do they need the Original itself ? Could you please clarify ?