Vfs global ny never returned passport and other doc after rejection

Dear friends,

I’m new to this forum and I really need expert advise as I applied for passport renewal for wife and they rejected saying 2 different references number on Feb 17th but never returned documents including original passport. This is really concerning me. Called them twice and they told that they inform nyc vfs office but no updates yet.

Please review and advise what best I can do here.

Thanks
Khan

Contact them (VFS) via Twitter- you will get prompt attention and response. Include NY consulate in the message.

They may be waiting for you to send the required documents to proceed with the application. Have you checked with them?