VFS - Unable to retrieve incomplete application

I am doing an application on VFS for passport renewal. I am unable to retrieve the saved application, when searched using any parameter I am getting “You are not authorized to perform this action” error. Anyone else experiencing this or have a solution?

VFS website has lot of issues. Just try logging out and log in again or try a different browser.

Yeah, I tried 3 different machines. But, after few nasty tweets & emails, they fixed it. I was able to complete it this morning.