B2 Visa parents from Canada

Myself and my wife went to attend US visitor Visa interview at US embassy Quebec on Oct 30th, 2023 at 10.45am(appointment time). We have opted for expedited delivery service.
It’s been 13 days and Nothing changed on the status when we checked the status. Does anyone know what is the reason?

Due to emergency we need to travel to India by end of this month, Nothing is changed. we would like to know what is the reason and processing time.

There is no way to find the reason. You can only wait.

Is there anyway to contact them?