I am trying to reschedule my visa appointment as am not eligible Dropbox. Help desk team suggests close and start new application. I followed the instructions and stuck at the claim my payment receipt which was paid for 3 applicants but one two people are collected and remaining minor one show pending.
The issue hasn’t been resolved even though the dependent fees unlocked.
I tried help desk multiple times calls and raised cases but no resolution, providing same instructions like you will see confirm payment option, but it doesn’t.
I am planning to close and start new application to overcome this issue, is it safe to close and start application?
Please advise on this. I thought this community will only provide right solutions. Help desk useless.