Hello, My wife recently travelled to India and had drop box appointment at the Hyderabad location. The drop box appointment was on 8/8/2023 and on 8/11/2023 morning I see the status changed to application received and by 8/11/2023, the status changed to Refused. Can someone please help on the next steps?
Posting the timelines on the updates received in case if it helps anyone:
8/8 - Dropbox appointment and submitted the documents
8/11 morning - Application Received
8/11 evening - Status changed to refused
8/18 - Got email to come to US consulate for finger printing
8/21 - Status showing Approved now.
Waiting for confirmation on Passport pickup.
8/24 - Status changed to Issued.
Picked up the passport today (9/11) from the VFS Hyderabad office. There was no notification though received to pick up the passport. Since it has been more than 10days the status changed to Issued, my wife approached the VFS. They said passport was ready for pick on 8/27 but their system have been having issues and hence no communication went out. Such an irresponsible answer. Do not wait for notification. If the status changed to Issued, please follow up immediately after a week.