How do i ask for refund from vfs

VFS is asking me to re-apply since my parents name is not correct on the application. Since i have to do a new application i will have to pay again on the vfs site.

How do i ask for refund from vfs ?

I am assuming vfs is not going to return my original passport and other documents back i just have to create a new appliation pay again and only send the application form to vfs , since all other documents are still with vfs

Its a new process and a new contractor. We don’t know their refund process yet.

If you get to know, please share it here for others too.

Hi @Rinku_Balchandani

Can you please share the steps you went through to get a refund from VFS?
It will help a lot of other users who are going through this same issue.

I successfully went through the refund process and got my refund.

Below are the steps I followed,

  1. Create a refund request using the form: https://assets.ctfassets.net/xxg4p8gt3sg6/7wF3cs1zNLqxXdq162k4aV/83609763f51abaa88bd20f4355d93103/Annexue_1.pdf

  2. Once the form is duly filled send the form to the email address: info.ihcusa@vfshelpline.com

  3. They are supposed process the refund in15-20 calendar days.

Sample Email from VFS

Email #1 (Response from VFS on the Initial Email I sent)

Thank you for contacting the VFS Indian Visa , Passport & OCI
 Application Center Help Desk in the United States.
  
  We understand you need clarity about refund policy.
  
  We would request you to make a refund process:
  
  Please find the refund request form link mentioned below :
 
 
https://assets.ctfassets.net/xxg4p8gt3sg6/7wF3cs1zNLqxXdq162k4aV/8360976
<https://assets.ctfassets.net/xxg4p8gt3sg6/7wF3cs1zNLqxXdq162k4aV/8360976
fassets.net>
 3f51abaa88bd20f4355d93103/Annexue_1.pdf
 
<https://assets.ctfassets.net/xxg4p8gt3sg6/7wF3cs1zNLqxXdq162k4aV/836097
63f51abaa88bd20f4355d93103/Annexue_1.pdf
<https://assets.ctfassets.net/xxg4p8gt3sg6/7wF3cs1zNLqxXdq162k4aV/83609763f51abaa88bd20f4355d93103/Annexue_1.pdf
fassets.net>
 assets.net
<http://assets.net
t> > 
  
  We would request you to apply for fresh application with
 different email ID and new Application Reference Number will get
 generate post filling form.
  
  In case of any further assistance, please feel free to reply on
 the same email and we will be glad to assist you.

Email #2 (Response from VFS on follow up Email)

Dear Applicant,
 
Thank you for contacting the VFS Indian Visa, Passport & OCI Application Center Help Desk in the United States.
 
We understand that you want to make a refund request.
 
This is to inform you that you need to send an Attached Refund form once submitted to this email.
 
Please to be informed that the Processing time for Refund request is 15-20 calendar days.
 
In case of further assistance, please feel free to reply to the same email or you may contact us on +1 800 320 9625  and we will be glad to assist you.

My experience:

  1. It nearly took 2 months to get my refund
  2. Every time I ask for an update a new representative from VFS respond to the Email asking for the same refund form over and over again
  3. Eventually I was able to get the refund after 5-6 Emails
  4. you will refunded with paid amount minus convenience fee, if you paid via credit card
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You are right. Their process is so problematic that they just keep sending email after email.

Looks like their intention is to delay and make the applicant forego or forget the refund completely.

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