Hello, I had applied to San Francisco consulate for passport renewal in tatkal for my daughter and I chose VFS global online photo option but today when I received the passport it has wrong person’s photo!! When I call up VFS, they say speak to Indian consulate for next steps. I have to travel in 4 weeks and am really in a fix on what to do - please advise 
If they ask to speak to embassy, then, you have no option but to talk to consulate.
Their customer support is pathetic.