Passport received Damaged from VFS

I sent my passport for renewal and VFS rejected stating because binding was not correct. When I received my passport back, I definitely see the binding was so loose but why would i send such passport. If you look at the screenshot it is very clear that passport binding is so bad in condition, i recently travelled to India with same passport and definitely it is in good condition. With this passport I can’t even get Notarized. Has anyone experienced something like, because i feel my passport got tampered during either at courier or somewhere at VFS.

Please let me know if anyone has faced such issue.