Passport Renewal in USA, addional documents

USA Indian Passport Renewal
1

I recently submitted all my documents for passport renewal. I got an update that the photograph I sent was not acceptable.

“1. Additional documents : Your application is on hold
2. Photograph : Photo provided is unacceptable. Please provide clear photograph with white background on houstonicac@vfsglobal.com.”

Does this mean I am good with just sending a new photo as an email, so should I mail the change of appearance and online application forms again with the new photo?

Also if I should mail the docs how to get the FedEx label again?

2

Seems like they have asked you to send it by email.

*The message says send to email

3

Devesh, I got the same email today

  1. Photograph : Photo provided is unacceptable. Please provide clear photograph with white background on houstonicac@vfsglobal.com.
    did the New Photo sent to the above email work in your case?
    or did you mail the change of appearance and online application forms again with the new photo?
4

Hi Naveen, I ended up sending the photo through email only. And they approved it and I got my new passport.