Passport Renewal in USA, addional documents

I recently submitted all my documents for passport renewal. I got an update that the photograph I sent was not acceptable.

“1. Additional documents : Your application is on hold
2. Photograph : Photo provided is unacceptable. Please provide clear photograph with white background on houstonicac@vfsglobal.com.”

Does this mean I am good with just sending a new photo as an email, so should I mail the change of appearance and online application forms again with the new photo?

Also if I should mail the docs how to get the FedEx label again?

Seems like they have asked you to send it by email.

*The message says send to email

Devesh, I got the same email today

  1. Photograph : Photo provided is unacceptable. Please provide clear photograph with white background on houstonicac@vfsglobal.com.
    did the New Photo sent to the above email work in your case?
    or did you mail the change of appearance and online application forms again with the new photo?

Hi Naveen, I ended up sending the photo through email only. And they approved it and I got my new passport.