Police verification

I applied for passport renewal with VFS. It took several months as first application was rejected due to wrong form and then they told me to reapply as damaged passport. I applied again and 10 days later they sent me email about police verification.

The address I provided in my passport is the same one on all my documents. My family lived there for 50 years continuously but now the building is demolished (in the past few months). My parents visited police but they told them to write to embassy. What should I do? Passport expires in May