Unable to access my ds160

Hello I applied for visit visa for my mother in September 2021 from Pakistan (Interview scheduled in March 2023 in Islamabad).

I am able to access her profile on the visa scheduling website (us travel docs. com) but somehow when i enter her application ID on the ceac website, it says invalid application ID. even though I am putting the AA ---- application ID from the interview confirmation page.

Anyone having similar issues?