One of my friend created his visa profile with a typo in his username(firstname.lastname@example.org instead of email@example.com). He realized this after finding a slot when he wasn’t receiving confirmation email. He opened a ticket to have this fixed but he just received an email providing a link to fix the username but when he proceeds to click it, the username(both the typo and the right one) and password don’t work anymore. When attempts forgot password, he enter the email but he never gets it.
Is there a way to fix it? May be contact someone to fix this issue.