Issue in https://row1.vfsglobal.com/ - Add New Customer

Hi ,
I am trying to fill application to renew my passport and followed the steps as

  1. Create account and fill application on Indian govt web site(https://embassy.passportindia.gov.in/)
  2. Create account - https://row1.vfsglobal.com/
  3. Created new application but not able to “Add New Customer”, I am putting my Application Reference Number which git generated from Indian Web site into “Govt Reference Number” with other details.

Not showing any error but not moving any where. Has anyone else also facing the same issue or am I missing something.

Any pointers to it would be much appreciated.

Thanks
Suvir

I am facing the same. Anyone found a solution for this? Thanks!

Same issue , I have reach out to Support. Not sure if anyone else got the response .

I am facing the same issue. Did anyone find a solution for this.

Did you get a response from support.

facing the same issue here.

i have been trying to submit with tatkal passport renewal [SFO] for an expired passport from the time VFS is active. No luck so far … the Add new customer module doesn’t work at all. I submitted multiple complaints with VFS… Also provided feedback to consulate… No Luck so far.

  1. Nov 4th i sumbitted this issue, got email that it was fixed on Nov 5th
    But they endup with another issue - Drop down lists not populated
  2. I again reported 2nd issue on 5th, they seem to fixed that issued (though they didnt send me email, i keep on trying) but again endup with same add new customer issue.

Hoping to see it working by monday (I will keep try over the weekend)

There are 3 other threads i see here on same topic

better you submit a complaint at

I also did submit the request but no response.

Same error, created a support ticket with VFS. Bunch of idiots

Looks like the issue is now fixed, I’m able to add myself as a customer now.

Though there is another issue I’m facing which is that I don’t see a document checklist anywhere, this is to be signed and included in the mail package.

It’s working now. Change in Appearance form PDF has this default passport issue date as “April 21, 2091” This should be my current Passport issue date, right?
I need to strike off the date to correct it n get it signed with notary, right?

Passport is already expired and visa is also getting expired in 2 weeks. I am unable to file passport renewal through VFS as it is not letting me move forward from Add Customer link. What should be done? can someone please provide help? It is an EMERGENCY situation.

I am in similar boat, counsulate redirects to apply thru VFS & it is not working at all.

i have been trying to submit with tatkal passport renewal [SFO] for an expired passport from the time VFS is active. No luck so far … the Add new customer module doesn’t work at all. I submitted multiple complaints with VFS… Also provided feedback to consulate… No Luck so far.

  1. Nov 4th i sumbitted this issue, got email that it was fixed on Nov 5th
    But they endup with another issue - Drop down lists not populated
  2. I again reported 2nd issue on 5th, they seem to fixed that issued (though they didnt send me email, i keep on trying) but again endup with same add new customer issue.

Hoping to see it working by monday (I will keep try over the weekend)

There are 3 other threads i see here on same topic

better you submit a complaint using contact us at VFS site

Are you saying CKGS is back in service for passport renewal?

I just provided what was showing on Friday but later found that CKGS portal was compromised and it was handled by consulate already… below is the latest update

VSF should be new vendor but their website have issues in completing adding a new customer
So far no luck , its frustrating when in need

It’s working now, i was able to proceed and able to get the shipping label